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Omarini, Anna - Retail Banking, ebook

Retail Banking

Omarini, Anna

163,65€

Setting the Scene: Using Past Experience to Inform the Future of Retail Banking
1. Introduction: From Banking to Retail Banking
Anna Omarini
2. The History Lesson and the Need to Turnaround
Anna Omarini
3. The Customer-Centric

Hara, Tatsunori - Serviceology for Designing the Future, ebook

Serviceology for Designing the Future

Hara, Tatsunori

190,95€

Design Method of Target Customer’s WANTs for a Service Based on Classification of Services Using WANTs
Kazuto Imazeki, Toshiyuki Yasui, Takashi Maeno
38. Business Model Generation Canvas as a Method to Develop Customer-Oriented

Kwan, Stephen - Serviceology for Smart Service System, ebook

Serviceology for Smart Service System

Kwan, Stephen

259,15€

A Method for Supporting Customer Model Construction: Using a Topic Model for Public Service Design
Satoshi Mizoguchi, Takatoshi Ishii, Yutaro Nemoto, Maiko Kaneda, Atsuko Bando, Toshiyuki Nakamura, Yoshiki Shimomura
4. A Proposal of the Emotion Hierarchy Diagram