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Roberts-Phelps, Graham - Telephone Tactics, ebook

Telephone Tactics

Roberts-Phelps, Graham


In recent years, the telephone has become a progressively more important tool for business, particularly in the fields of customer service, selling, prospecting and credit control. This book contains everything you will ever need to know about using the telephone

Roberts-Phelps, Graham - The Concise Guide to Telephone Tactics, ebook

The Concise Guide to Telephone Tactics

Roberts-Phelps, Graham


Everything you will ever need to know about using the telephone in business by expert sales trainer Graham roberts-Phelps. it is divided into four sections; telephone tactics for suctomer satisfaction, gaining appointments, achieving better sales and

Larner, Andrew - Teleneurology by Internet and Telephone, ebook

Teleneurology by Internet and Telephone

Larner, Andrew


Table of contents
1. Introduction
Andrew J. Larner
2. Objectives, Methods, and Analysis
Andrew J. Larner
3. Teleneurology by Internet
Andrew J. Larner
4. Teleneurology by Telephone: NHS Direct
Andrew J. Larner
5. Conclusions
Andrew J. Larner

Lepkowski, James M. - Advances in Telephone Survey Methodology, ebook

Advances in Telephone Survey Methodology

Lepkowski, James M.


A complete and comprehensive collaboration providing insight on future approaches to telephone survey methodology
Over the past fifteen years, advances in technology have transformed the field of survey methodology, from how interviews are conducted to the management and analysis

Zeller, Dirk - Telephone Sales For Dummies, ebook

Telephone Sales For Dummies

Zeller, Dirk


Telephone Sales For Dummies shows both new and seasoned sales reps, from realtors, insurance agents to telemarketers, how to create pre-call plans and effectively prospect via the phone. Packed with techniques, scripts, and dialogues, this hands-on, interactive guide

 - Emergency Triage: Telephone Triage and Advice, ebook

Emergency Triage: Telephone Triage and Advice


Emergency Triage: Telephone Triage and Advice complements the highly successful Emergency Triage.  The algorithms are rooted in the Manchester Triage System (MTS), which is used in hospitals around the world and which is acknowledged as an effective means of clinical prioritisation.