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American Dental Association, ADA - The Power of Customer Service, ebook

The Power of Customer Service

American Dental Association, ADA


Make your practice soar through exceptional customer service! Learn how office décor, location, your dental team’s attitude, and other factors influence patients’ opinions of your practice. Discusses high-tech tools for customer

Roberts-Phelps, Graham - Customer Relationship Management, ebook

Customer Relationship Management

Roberts-Phelps, Graham


Every customer is an individual with a choice. The role of Customer Relationship Management (CRM) is to ensure that each first-time buyer becomes an ongoing client, and every client a self-perpetuating advocate of your business. This book explains