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American Dental Association, ADA - The Power of Customer Service, ebook

The Power of Customer Service

American Dental Association, ADA

29,90€

Make your practice soar through exceptional customer service! Learn how office décor, location, your dental team’s attitude, and other factors influence patients’ opinions of your practice. Discusses high-tech tools for customer

Roberts-Phelps, Graham - Customer Relationship Management, ebook

Customer Relationship Management

Roberts-Phelps, Graham

29,50€

Every customer is an individual with a choice. The role of Customer Relationship Management (CRM) is to ensure that each first-time buyer becomes an ongoing client, and every client a self-perpetuating advocate of your business. This book explains