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Dibeehi, Qaalfa - Customer Experience, ebook

Customer Experience

Dibeehi, Qaalfa


The brain’s experience — opening the black box
Colin Shaw, Qaalfa Dibeehi, Steven Walden
9. A neuroexperience safari — approaching the tipping point
Colin Shaw, Qaalfa Dibeehi, Steven Walden
10. The Black Box in Action
Colin Shaw, Qaalfa

Bruhn, Manfred - Customer Experience, ebook

Customer Experience

Bruhn, Manfred


Der informatisierte Kunde – Handlungsempfehlungen für das Customer Experience Management
Martin Reckenfelderbäumer, Christian Arnold
5. Kundenserviceintegration als Erfolgsbaustein eines Customer

Walden, Steven - Customer Experience Management Rebooted, ebook

Customer Experience Management Rebooted

Walden, Steven


Customer Experience Research
8. Traditional Surveys Are Efficiency Surveys
Steven Walden
9. Best Practice CX Research Methods
Steven Walden
Part IV. Emotions and the Customer Experience
10. The Value of Emotions

Klaus, Philipp - Measuring Customer Experience, ebook

Measuring Customer Experience

Klaus, Philipp


Your CX Management Balance Sheet: Where Are You and Where Do You Want to Be? How to Get from A (Current State) to B – A Step-by-Step Approach
Philipp Klaus
7. The Devil Is in the Details – Only What Get Measured Gets Managed
Philipp Klaus
8. Best