Search "customer care"

Roberts-Phelps, Graham - Customer Relationship Management, ebook

Customer Relationship Management

Roberts-Phelps, Graham


Every customer is an individual with a choice. The role of Customer Relationship Management (CRM) is to ensure that each first-time buyer becomes an ongoing client, and every client a self-perpetuating advocate of your business. This book explains

Mahmud, Taher - Better Patient Feedback, Better Healthcare, ebook

Better Patient Feedback, Better Healthcare

Mahmud, Taher


This landmark publication explores ideas related to patient feedback and care, and offers effective methods of measuring, analysing and utilising feedback. Such approaches can lead to continual small improvements that cumulatively add up to major long-term transformation

Green, Carlton - Food Service Manual for Health Care Institutions, ebook

Food Service Manual for Health Care Institutions

Green, Carlton


Food Service Manual for Health Care Institutions offers a comprehensive review of the management and operation of health care food service departments. This third edition of the book—which has become the standard in the field of institutional and

Tuominen, Kari - The Baldrige Criteria for Health Care Organizations, ebook

The Baldrige Criteria for Health Care Organizations

Tuominen, Kari


A self assessment workbook that uses the structure of the Malcolm Baldrige Performance Excellence Framework to help health care organisations in both public and private sectors initiate and implement organisational improvement.
The book helps organisations identify