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American Dental Association, ADA - The Power of Customer Service, ebook

The Power of Customer Service

American Dental Association, ADA


Make your practice soar through exceptional customer service! Learn how office décor, location, your dental team’s attitude, and other factors influence patients’ opinions of your practice. Discusses high-tech tools for customer service—practice…

American Dental Association, ADA - Employee Office Manual, ebook

Employee Office Manual

American Dental Association, ADA


Don’t have your office staff re-type your employee policies--just download the Employee Office Manual e-Book onto your computer, then and cut and paste the policies you like into a Microsoft Word document. Includes sample ads, position descriptions,…

American Dental Association, ADA - CEO Crash Course, ebook

CEO Crash Course

American Dental Association, ADA


This engaging book draws parallels with the business world to show how leadership traits of CEOs translate into dental practice success. Seasoned practitioners and top practice management consultants give insight about developing and implementing leadership…

American Dental Association, ADA - The Power of Internal Marketing, ebook

The Power of Internal Marketing

American Dental Association, ADA


Build your practice with your most cost-effective promotional resources—your patients and your in-house team! Covers the role of the dentist in promoting his/her practice, the dental team as a marketing resource, generating business through referrals,…

American Dental Association, ADA - Smart Hiring, ebook

Smart Hiring

American Dental Association, ADA


Smart Hiring will help you recruit and retain outstanding dental team members. Also provides programs and policies that you can easily cut and paste into your own customized Microsoft Word document.

Gray, Richard - A History of American Literature, ebook

A History of American Literature

Gray, Richard


Updated throughout and with much new material, A History of American Literature, Second Edition, is the most up-to-date and comprehensive survey available of the myriad forms of American Literature from pre-Columbian times to the present. The most comprehensive