Knowledge Solutions

Part I. Strategy Development

1. Linking Research to Practice
Olivier Serrat

2. Creating and Running Partnerships
Olivier Serrat

3. Reading the Future
Olivier Serrat

4. Auditing Knowledge
Olivier Serrat

5. The Sustainable Livelihoods Approach
Olivier Serrat

6. Outcome Mapping
Olivier Serrat

7. Culture Theory
Olivier Serrat

8. The Most Significant Change Technique
Olivier Serrat

9. Social Network Analysis
Olivier Serrat

10. Overcoming Roadblocks to Learning
Olivier Serrat

11. Building a Learning Organization
Olivier Serrat

12. Building Institutional Capacity for Development
Olivier Serrat

13. Learning Lessons with Knowledge Audits
Olivier Serrat

14. Enhancing Knowledge Management Strategies
Olivier Serrat

15. From Strategy to Practice
Olivier Serrat

16. Marketing in the Public Sector
Olivier Serrat

17. The Future of Social Marketing
Olivier Serrat

18. Design Thinking
Olivier Serrat

19. Seeking Feedback on Learning for Change
Olivier Serrat

20. A Primer on Intellectual Capital
Olivier Serrat

21. Political Economy Analysis for Development Effectiveness
Olivier Serrat

22. The Premortem Technique
Olivier Serrat

23. Future Search Conferencing
Olivier Serrat

24. Theories of Change
Olivier Serrat

25. On Resilient Organizations
Olivier Serrat

26. Past Visions of Rural Asia’s Future
Olivier Serrat

Part II. Management Techniques

27. Output Accomplishment and the Design and Monitoring Framework
Olivier Serrat

28. Managing Knowledge Workers
Olivier Serrat

29. Focusing on Project Metrics
Olivier Serrat

30. Notions of Knowledge Management
Olivier Serrat

31. The Reframing Matrix
Olivier Serrat

32. The Five Whys Technique
Olivier Serrat

33. The SCAMPER Technique
Olivier Serrat

34. Conducting Effective Meetings
Olivier Serrat

35. Managing by Walking Around
Olivier Serrat

36. Growing Managers, not Bosses
Olivier Serrat

37. Understanding and Developing Emotional Intelligence
Olivier Serrat

38. The Roots of an Emerging Discipline
Olivier Serrat

39. Understanding Complexity
Olivier Serrat

40. A Primer on Organizational Culture
Olivier Serrat

41. A Primer on Organizational Learning
Olivier Serrat

42. Fast and Effective Change Management
Olivier Serrat

43. New-Age Branding and the Public Sector
Olivier Serrat

44. A Primer on Talent Management
Olivier Serrat

45. Sparking Innovations in Management
Olivier Serrat

46. Crafting a Knowledge Management Results Framework
Olivier Serrat

47. Seeding Knowledge Solutions Before, During, and After
Olivier Serrat

48. The Perils of Performance Measurement
Olivier Serrat

49. Engaging Staff in the Workplace
Olivier Serrat

50. Leading Top Talent in the Workplace
Olivier Serrat

51. Forestalling Change Fatigue
Olivier Serrat

52. A Primer on Corporate Governance
Olivier Serrat

53. The Travails of Micromanagement
Olivier Serrat

54. Managing Corporate Reputation
Olivier Serrat

55. Moral Courage in Organizations
Olivier Serrat

56. Business Model Innovation
Olivier Serrat

57. Managing Knowledge in Project Environments
Olivier Serrat

58. Knowledge as Culture
Olivier Serrat

59. Innovation in the Public Sector
Olivier Serrat

60. On Decision-Making
Olivier Serrat

Part III. Collaboration Mechanisms

61. Building Communities of Practice
Olivier Serrat

62. Action Learning
Olivier Serrat

63. Appreciative Inquiry
Olivier Serrat

64. Working in Teams
Olivier Serrat

65. Drawing Mind Maps
Olivier Serrat

66. Collaborating with Wikis
Olivier Serrat

67. Wearing Six Thinking Hats
Olivier Serrat

68. Managing Virtual Teams
Olivier Serrat

69. Building Trust in the Workplace
Olivier Serrat

70. Leading in the Workplace
Olivier Serrat

71. Learning in Strategic Alliances
Olivier Serrat

72. Exercising Servant Leadership
Olivier Serrat

73. Distributing Leadership
Olivier Serrat

74. Improving Sector and Thematic Reporting
Olivier Serrat

75. Sparking Social Innovations
Olivier Serrat

76. A Primer on Corporate Values
Olivier Serrat

77. Bridging Organizational Silos
Olivier Serrat

78. A Primer on Social Neuroscience
Olivier Serrat

79. Informal Authority in the Workplace
Olivier Serrat

80. Enriching Knowledge Management Coordination
Olivier Serrat

81. Delegating in the Workplace
Olivier Serrat

82. Surveying Communities of Practice
Olivier Serrat

83. Conflict in Organizations
Olivier Serrat

84. On Organizational Configurations
Olivier Serrat

85. On Networked Organizations
Olivier Serrat

86. Fighting Corruption with ICT: Strengthening Civil Society’s Role
Olivier Serrat

Part IV. Knowledge Sharing and Learning

87. Conducting Peer Assists
Olivier Serrat

88. Conducting After-Action Reviews and Retrospects
Olivier Serrat

89. Using Plain English
Olivier Serrat

90. Posting Research Online
Olivier Serrat

91. Storytelling
Olivier Serrat

92. Identifying and Sharing Good Practices
Olivier Serrat

93. Conducting Successful Retreats
Peter Malvicini, Olivier Serrat

94. Conducting Effective Presentations
Peter Malvicini, Olivier Serrat

95. Building Networks of Practice
Olivier Serrat

96. Dimensions of the Learning Organization
Olivier Serrat

97. Disseminating Knowledge Products
Olivier Serrat

98. Learning from Evaluation
Olivier Serrat

99. Learning and Development for Management
Olivier Serrat

100. Asking Effective Questions
Olivier Serrat

101. Coaching and Mentoring
Olivier Serrat

102. Harnessing Creativity and Innovation in the Workplace
Olivier Serrat

103. Drawing Learning Charters
Olivier Serrat

104. Embracing Failure
Olivier Serrat

105. Social Media and the Public Sector
Olivier Serrat

106. Enriching Policy with Research
Olivier Serrat

107. E-learning and the Workplace
Olivier Serrat

108. Learning Histories
Olivier Serrat

109. Learning in Conferences
Olivier Serrat

110. On Internal Knowledge Markets
Olivier Serrat

111. On Knowledge Behaviors
Olivier Serrat

112. Communications for Development Outcomes
Olivier Serrat

113. Learning in a Flash
Olivier Serrat

114. Toward a Library Renaissance
Olivier Serrat

Part V. Knowledge Capture and Storage

115. Conducting Exit Interviews
Olivier Serrat

116. Monthly Progress Notes
Olivier Serrat

117. Assessing the Effectiveness of Assistance in Capacity Development
Olivier Serrat

118. Staff Profile Pages
Olivier Serrat

119. Writing Weblogs
Norman Lu, Olivier Serrat

120. Glossary of Knowledge Management
Olivier Serrat

121. Showcasing Knowledge
Olivier Serrat

122. Harvesting Knowledge
Olivier Serrat

123. The Critical Incident Technique
Olivier Serrat

124. Taxonomies for Development
Olivier Serrat

125. Critical Thinking
Olivier Serrat

126. On Second Thought
Olivier Serrat

Keywords: Business and Management, Knowledge Management, Organization, Business Strategy/Leadership, Human Resource Management, Industrial and Organizational Psychology