Pheng, Low Sui
Service Quality for Facilities Management in Hospitals
Table of contents
1. Introduction
Low Sui Pheng, Zhu Rui
2. Facilities Management and Singapore’s Healthcare System
Low Sui Pheng, Zhu Rui
3. SERVQUAL, the Kano Model and QFD
Low Sui Pheng, Zhu Rui
4. Conceptual Framework
Low Sui Pheng, Zhu Rui
5. Research Methodology
Low Sui Pheng, Zhu Rui
6. Data Analysis
Low Sui Pheng, Zhu Rui
7. Discussion
Low Sui Pheng, Zhu Rui
8. Conclusions
Low Sui Pheng, Zhu Rui
Keywords: Engineering, Facility Management, Practice and Hospital Management, Health Care Management
- Author(s)
- Pheng, Low Sui
- Rui, Zhu
- Publisher
- Springer
- Publication year
- 2016
- Language
- en
- Edition
- 1
- Page amount
- 14 pages
- Category
- Technology, Energy, Traffic
- Format
- Ebook
- eISBN (PDF)
- 9789811009563
- Printed ISBN
- 978-981-10-0955-6
