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Pheng, Low Sui

Service Quality for Facilities Management in Hospitals

Pheng, Low Sui - Service Quality for Facilities Management in Hospitals, ebook

153,75€

Ebook, PDF with Adobe DRM
ISBN: 9789811009563
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Table of contents

1. Introduction
Low Sui Pheng, Zhu Rui

2. Facilities Management and Singapore’s Healthcare System
Low Sui Pheng, Zhu Rui

3. SERVQUAL, the Kano Model and QFD
Low Sui Pheng, Zhu Rui

4. Conceptual Framework
Low Sui Pheng, Zhu Rui

5. Research Methodology
Low Sui Pheng, Zhu Rui

6. Data Analysis
Low Sui Pheng, Zhu Rui

7. Discussion
Low Sui Pheng, Zhu Rui

8. Conclusions
Low Sui Pheng, Zhu Rui

Keywords: Engineering, Facility Management, Practice and Hospital Management, Health Care Management

Author(s)
 
Publisher
Springer
Publication year
2016
Language
en
Edition
1
Category
Technology, Energy, Traffic
Format
Ebook
eISBN (PDF)
9789811009563
Printed ISBN
978-981-10-0955-6

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