Revised with addition of the assessment form. Available in printed form and as an e-book, in English and Finnish.
A self assessment workbook that focuses in on the key, customer - related issues of ISO 900.
Real life examples of the thinking and methodology behind average and quality focussed organisations provide a concrete understanding of how the areas covered by the ISO 9001 standard's various sections could be addressed.
"The book is excellent for getting to know the subject, for training and for self - assessment. This book is best suited for developing a description of our operational system as it is, right now." Juha Routaharju, Head Safety Officer, Army Command, SGSFimko lead auditor.
Keywords: business management, organisation, leadership, management system, governance standards, the standard requirements, iso 9001, management responsibility, resource management, customer processes, customers, production, services, measurement, measurement system, certification, purchasing, environmental management, customer satisfaction, self-assessment, quality management, quality control, operating system, quality management, process management, product development, service development, business processes, resource management, management system, products, services, customer relations, development, development management, continuous improvement, change management, customer needs, competitiveness, measurement, quality policy, management review, product development, product planning, auditing, internal audits, continuous improvement, traceability, qualification, product requirements, working environment, customer communications, standard operating system requirements, quality system, quality management, risk management, preventive maintenance, corrective maintenance