Revised to align with 2013 - 14 framework, with addition of Scoring Summary Sheet and links to related books. Available in printed form and as an e-book.
A self assessment workbook that uses the structure of the Malcolm Baldrige Performance Excellence Framework. The book uses practical examples and everyday events to open up the Baldrige Criteria from the perspective of a Business Enterprise.
Each assessment point in the book is illustrated comparing how average and excellent organisations perform.
Examples taken from successful organisations help us to raise our limits and give us the courage to set our own targets higher.
Keywords: business management, organizational management, strategic management, human resource management, partnerships, subcontracting, technology management, financial management, customer satisfaction, employee satisfaction, self-assessment, excellence framework, malcolm baldrige percomance excellence framework, baldride, malcolm, quality award framework quality management, quality control, process management, product development, service development, business processes, marketing, resource management, management system, information and knowledge, products, services, customer relations, development, management development, continuous improvement of mission, vision, ethics, values, change management, customer needs, competitiveness, measurement, leadership, excellence