Revised to align with 2012 framework, with addition of Scoring Summary Sheet and links to related books. Available in printed form and as an e-book.
A self assessment workbook that has been drawn up as a self-assessment tool for organisations in the public sector and central and local government.
The book explores the relationships between strategies, processes and results and gains a better understanding of the impact of change and the need for renewal and continuous improvement.
The page presents examples, events, sayings and anecdotes, so that the reader can understand the reasons and consequences without explanation. The books do not attempt to teach or force any particular model on the reader; interpreting the contents of the book is the reader's job.
Keywords: public sector, public organisation, administration development, organizational management, strategic management, human resource management, partnerships, subcontracting, technology management, financial management, customer satisfaction, the people of children's satisfaction, citizens, staff satisfaction, social, finacial results, self-assessment, excellence framework, malcolm baldrige percomance excellence framework, baldride, malcolm, quality award framework quality management, quality control, process management, product development, service development, business processes, marketing, resource management, management system, information and knowledge, products, services, customer relations, development, development management, continuous improvement of mission, vision, ethics, values, change management, customer needs, measurement, leadership, quality