Revised to align with the 2012 edition of the Baldrige Criteria with addition of self-assesment forms. Available in printed form and as an e-book in English.
A self assessment workbook that shows how the Baldrige Criteria can be used to provide an understanding of process management.
The key question answered in this manual is how to organize process development to maximize quality and efficiency and develop competitive capabilities.
Using the Baldrige framework, the book contains questions that enable you to evaluate your own organization's management methods by comparing them with the process management operating model.
The book, questions and self evaluation process can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the Process management model.
"The book is clearly and entertainingly written. It provides tips and reinforces understanding of concepts. I have used the process management model when drawing up questions for internal process evaluations."
Keywords: business management, organizational management, strategic management, human resource management, partnerships, subcontracting, technology management, financial management, customer satisfaction, employee satisfaction, social, financial results, self-assessment, excellence model, malcolm baldrige percomance excellence framework, baldride, malcolm, quality award framework, management, quality management, process management, product development, service development, business processes, marketing, resource management, management system, information and knowledge, products, services, customer relations, development, process planning, continuous improvement, change management, customer needs, competitiveness, measurement, leadership