Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.
A self assessment workbook that has been drawn up as a self-assessment tool for organisations in the public sector and central and local government.
The page presents examples, events, sayings and anecdotes, so that the reader can understand the reasons and consequences without explanation.
The books do not attempt to teach or force any particular model on the reader; interpreting the contents of the book is the reader's job. The readers compare the two different stories and in their minds create a story that is appropriate for them.
Keywords: public sector, public organisation, administration development, organizational management, strategic management, human resource management, partnerships, subcontracting, technology management, financial management, customer satisfaction, the people of children's satisfaction, citizens, staff satisfaction, social, finacial results, self-assessment, excellence model, efqm, european quality award model, the quality of management, quality management, process management, product development, service development, business processes, marketing, resource management, management system, information and knowledge, products, services, customer relations, development, development management, continuous improvement of mission, vision, ethics, values, change management, customer needs, measurement, leadership, quality