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Tuominen, Kari

The EFQM Excellence Model for Public Organisations - EFQM 2013

Tuominen, Kari - The EFQM Excellence Model for Public Organisations - EFQM 2013, ebook

36,90€

Ebook, PDF with Adobe DRM
ISBN: 9789522286468
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Also available in Finnish
Euroopan laatupalkintomalli julkishallinnolle - EFQM 2013

Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.

A self assessment workbook that has been drawn up as a self-assessment tool for organisations in the public sector and central and local government.

The page presents examples, events, sayings and anecdotes, so that the reader can understand the reasons and consequences without explanation.

The books do not attempt to teach or force any particular model on the reader; interpreting the contents of the book is the reader's job. The readers compare the two different stories and in their minds create a story that is appropriate for them.

Product information:

Book contents.pdf

Book reviews.pdf

Questionnaire.xls

Product catalogue.pdf

Oppaiden etusivu.pdf

Keywords: public sector, public organisation, administration development, organizational management, strategic management, human resource management, partnerships, subcontracting, technology management, financial management, customer satisfaction, the people of children's satisfaction, citizens, staff satisfaction, social, finacial results, self-assessment, excellence model, efqm, european quality award model, the quality of management, quality management, process management, product development, service development, business processes, marketing, resource management, management system, information and knowledge, products, services, customer relations, development, development management, continuous improvement of mission, vision, ethics, values, change management, customer needs, measurement, leadership, quality

Author(s)
Publisher
Benchmarking Ltd Oy
Publication year
2012
Language
en
Edition
1
Series
Excellence Frameworks
Page amount
134 pages
Category
Economy
Format
Ebook
eISBN (PDF)
9789522286468

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