Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.
A self assessment workbook that uses the structure of EFQM Excellence Model and ISO 9001. The book describes the operating principles and philosophies of professionals who are at the same time entrepreneurs.
The examples are especially applicable to self-employed persons, where the staff comprises the entrepreneur him – or herself.
The examples are applicable to professional enterprises, whatever their size as well as internal specialists in an organisation.
Keywords: business management, organizational management, strategic management, entrepreneurship, entrepreneurship, the self-employed, micro-enterprise, human resource management, partnerships, subcontracting, technology management, financial management, customer satisfaction, employee satisfaction, social, finacial results, self-assessment, excellence model, efqm, european quality award model, quality control, quality management, process management, product development, service development, business processes, marketing, resource management, management system, information and knowledge, products, services, customer relations, development, development management, continuous improvement, mission, vision, ethics, values, change management, customer needs, competitive, measurement, leadership, Excellence