Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.
A self assessment workbook that uses the structure of the EFQM Excellence Model to help health care organisations in both public and private sectors initiate and implement organisational improvement.
The book helps organisations identify areas that need improvement, helping the organisation make assessment more reliable and increasing the commitment of those participating in the project.
Since evaluation is based on peoples' opinions, all interpretations of what needs to be developed are correct. The research methodology is primarily to clarify what people are already committed to. It is assumed that people in an organisation know the right answers if they are asked the right questions.
Keywords: health care management, health care, health care services, organizational management, strategic management, human resource management, partnerships, subcontracting, technology management, financial management, customer satisfaction, employee satisfaction, patient satisfaction, patients, society, self-assessment, excellence model, efqm, european quality award model, quality management, quality management, process management, service development, business processes, resource management, management system, information and knowledge, products, services, customer relations, development, development management, continuous improvement, occupational health, mission, vision, ethics, values, change management, customer needs, competitiveness, measurement, leadership, quality