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Heino, Juha

The EFQM Excellence Model for for Health Care Organisations - EFQM 2013

Heino, Juha - The EFQM Excellence Model for for Health Care Organisations - EFQM 2013, ebook

30,80€

Ebook, PDF with Adobe DRM
ISBN: 9789522286390
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Also available in Finnish
Johdatko terveydenhuolto-organisaatiota laadukkaasti - EFQM 2013

Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.

A self assessment workbook that uses the structure of the EFQM Excellence Model to help health care organisations in both public and private sectors initiate and implement organisational improvement.

The book helps organisations identify areas that need improvement, helping the organisation make assessment more reliable and increasing the commitment of those participating in the project.

Since evaluation is based on peoples' opinions, all interpretations of what needs to be developed are correct. The research methodology is primarily to clarify what people are already committed to. It is assumed that people in an organisation know the right answers if they are asked the right questions.

Product information:

Book contents.pdf

Book reviews.pdf

Questionnaire.xls

Product catalogue.pdf

Oppaiden etusivu.pdf

Keywords: health care management, health care, health care services, organizational management, strategic management, human resource management, partnerships, subcontracting, technology management, financial management, customer satisfaction, employee satisfaction, patient satisfaction, patients, society, self-assessment, excellence model, efqm, european quality award model, quality management, quality management, process management, service development, business processes, resource management, management system, information and knowledge, products, services, customer relations, development, development management, continuous improvement, occupational health, mission, vision, ethics, values, change management, customer needs, competitiveness, measurement, leadership, quality

Author(s)
 
Publisher
Benchmarking Ltd Oy
Publication year
2012
Language
en
Edition
1
Series
Excellence Frameworks
Page amount
114 pages
Category
Economy
Format
Ebook
eISBN (PDF)
9789522286390

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