Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.
A self assessment workbook that shows how the EFQM framework can be used to provide an understanding of process management.
Using the EFQM framework, the book contains questions that enable you to evaluate your own organization's management methods by comparing them with the process management operating model.
“The book is clearly and entertainingly written. It provides tips and reinforces understanding of concepts. I have used the process management model when drawing up questions for internal process evaluations." Kaija Heikkilä, Quality Manager, Varma-Sampo, Insurance.
Keywords: business management, organizational management, strategic management, human resource management, partnerships, subcontracting, technology management, financial management, customer satisfaction, employee satisfaction, social, financial results, self-assessment, excellence model, efqm, european quality award model, management, quality management, process management, product development, service development, business processes, marketing, resource management, management system, information and knowledge, products, services, customer relations, development, process planning, continuous improvement, change management, customer needs, competitiveness, measurement, leadership