Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.
A self assessment workbook that uses the EFQM framework to provide an understanding of the Six Sigma Development Model, the central objective of which is to eliminate factors that cause mistakes and variances by removing the causes rather than simply correcting errors.
This book addresses the two facets of the Development Model – Leadership and Management. It uses the EFQM criteria, together with examples form organisations that have effectively applied Six Sigma, to analyse an organisation's leadership capabilities and the Six Sigma Development Process to assess its management capabilities.
"The book lets you get deep into the issues even if you are not an expert in Six Sigma. The book can be used to support the Six Sigma approach and its implementation in the organisation. The book helps you clarify the company's present situation and its targets." Juhani Ranivaara, Black Belt, Eimo Oyj, plastics industry.
Six sigma -kehittämismalli – 2013
Keywords: business management, development management, organizational management, strategic management, human resource management, partnerships, customer satisfaction, employee satisfaction, self-assessment, excellence model, efqm, european quality award model, quality management, quality management, process management, product development, service development, business processes, management system, information and knowledge, products, services, development, six sigma, continuous improvement, continuous improvement, change management, customer needs, competitiveness, measurement, leadership