Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.
A self assessment workbook that shows how the EFQM framework can be used to maximise the benefits of Human Resource Management.
It shows how an organization can ensure it has sufficient people working in it, an appropriate organizational structure and that its people are skilled and motivated.
“Everyone involved in HR management should read the book, but above all senior and middle management, to ensure that they understand the importance of the matters discussed and support the process." Eija Salo, Human Resource Manager, Perlos Oyj.
Keywords: business management, organizational management, strategic management, human resource management, staff development, financial management, employee satisfaction, self-assessment, excellence model, efqm, european quality award model, quality management, quality management, management system, products, services, development, salary administration, incentives, health, safety, motivation, knowledge, learning, reward, recognition of, welfare, human services, recruitment methods, career planning, leadership development, continuous improvement, human resource planning, mission, vision, ethics, values, change management, measurement, leadership skills, leadership, excellence