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HubertRampersad

Total Performance Scorecard - EFQM 2013

HubertRampersad - Total Performance Scorecard - EFQM 2013, ebook

36,90€

Ebook, PDF with Adobe DRM
ISBN: 9789522285935
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Also available in Finnish
Total Performance Scorecard - EFQM 2013

Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.

The book describes how a company compiled and combined scorecards for the whole organization right down to the individual level.

The book combines a scorecard approach with the concepts of quality management, competence and learning management. You can evaluate your current process against the various components of the performance scorecard.

The book applies the EFQM, Baldrige or BEF framework.

“This book is just what is needed for practical strategic and development work: it is clear, easy to read and understandable and could be applied to almost any organisation." Martti Telkki, Continuous Professional Development and Services Director, Turku Polytechnic.

Product information:

Book contents.pdf

Book reviews.pdf

Questionnaire.xls

Product catalogue.pdf

Oppaiden etusivu.pdf

Keywords: business management, organizational management, strategic management, human resource management, partnerships, technology leadership, financial management, customer satisfaction, employee satisfaction, social, economic results of the self-assessment, excellence model, efqm, european quality award model, quality management, quality management, process management, product development, service development, business processes, marketing, resource management, management system, information and knowledge, products, services, customer relations, development, development management, continuous improvement, mission, vision, ethics, values, change management, productivity, balanced scorecard, bsc, teamwork, knowledge, learning, personal scorecard, competitiveness, measurement, leadership

Author(s)
 
Publisher
Benchmarking Ltd Oy
Publication year
2012
Language
en
Edition
1
Series
Development Models
Page amount
142 pages
Category
Economy
Format
Ebook
eISBN (PDF)
9789522285935

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