Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.
The book describes how a company compiled and combined scorecards for the whole organization right down to the individual level.
The book combines a scorecard approach with the concepts of quality management, competence and learning management. You can evaluate your current process against the various components of the performance scorecard.
The book applies the EFQM, Baldrige or BEF framework.
“This book is just what is needed for practical strategic and development work: it is clear, easy to read and understandable and could be applied to almost any organisation." Martti Telkki, Continuous Professional Development and Services Director, Turku Polytechnic.
Keywords: business management, organizational management, strategic management, human resource management, partnerships, technology leadership, financial management, customer satisfaction, employee satisfaction, social, economic results of the self-assessment, excellence model, efqm, european quality award model, quality management, quality management, process management, product development, service development, business processes, marketing, resource management, management system, information and knowledge, products, services, customer relations, development, development management, continuous improvement, mission, vision, ethics, values, change management, productivity, balanced scorecard, bsc, teamwork, knowledge, learning, personal scorecard, competitiveness, measurement, leadership