Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.
Strategic management is a team effort that needs to involve all levels of employees to realise the vision.
This handy manual shows a company planning its mission and strategy, defining financial position and developing capabilities. This book demonstrates the importance of strategy planning for competitive assets and success. It describes the process in a certain company, as it was done before, and as it is done now.
“The book tells, in an uncomplicated and easily understandable way, what strategic planning in an SME can be." Jussi Moisio, consultant, Qualitas-Fennica.
Keywords: business management, organizational management, strategic management, human resource management, partnerships, technology leadership, financial management, customer satisfaction, employee satisfaction, social, self-assessment, excellence model, efqm, european quality award model, quality management, quality control, process management, product development, service development, business processes, marketing development, resource management, management system, information and knowledge, products, services, customer relations, development, leadership development, continuous improvement, mission, vision, ethics, values, change management, customer needs, competitiveness, measurement, leadership