Revised to align with EFQM 2013, with addition of EFQM Scoring Summary Sheet and links to related books. Available in printed form and as an e-book, in English and Finnish.
Both Ron and Larry are about forty and each of them has acquired experience of working with farm buildings, machines and renovation work. Each of them has completed a machine and woodwork course at a vocational school and worked off and on for local building firms.
From more or less the same starting line they decide to set up their own company offering building and renovation services.
The book describes through parallel examples how Ron and Larry go about setting up their businesses and how they act and think in their role as skilled building entrepreneurs.
The books apply EFQM, Baldrige or BEF framework and the ISO 9001 standard.
Keywords: business management, organizational management, strategic management, crafts, craft entrepreneurs, entrepreneur, entrepreneurship, solo entrepreneurs, micro-enterprise, human resource management, partnerships, financial management, customer satisfaction, employee satisfaction, social, financial results, self-assessment, excellence model, efqm, european quality award model, quality management, quality management, process management, product development, service development, business processes, marketing development, resource management, management system, information and knowledge, products, services, customer relations, development, development management, continuous improvement of mission, vision, ethics, values, change management, customer needs, competitiveness, measurement, business start-up, self-employed