Higher Education Management and Operational Research

Part 1. Introduction

1. The Need for New Higher Education Management Practices and Metaphors
Gary Bell, Jon Warwick, Peter Galbraith

Part 2. The Context of the Evolving Higher Education Environment

2. Do Industrial Approaches to Quality Management And Performance Indicators Work for Higher Education?
Christopher Clare

3. Higher Education Management and University Culture
Geoffrey Elliott

4. Rethinking Learning in the 21st Century
Stephen R Quinton

5. The Funding of Higher Education in England
Stephen Hicks

Part 3. Managing Student Learning and Support

6. Managing E-Xpectations
Jo Smedley

7. Where Worlds Collide
Susannah Quinsee

8. A System Dynamics Approach to Improving an Advising System For Business School Undergraduates
John Voyer, Susan Bassi Brown, Nathan Gage, Dmitry Kovalenko, Travis Williams

9. Enhancing the Student Experience
UmmeSalma Mujtaba

10. Web-Based Learning Environments
Ozlem Bak FHEA

Part 4. Managing the Business of Higher Education

11. Making a Bed to Lie in
Peter Galbraith

12. An Operational Research Technique for the Formulation of Higher Education Institutional Strategy and Future Directions
Charlotte Gladstone-Millar, Ashraf Labib, Richard Tonge, David Smith Portsmouth

13. Challenging Custom and Practice in Course Design
Ian Kennedy White, Rosane Lessa Pagano

14. Formalization of Models and Strategies for Diversity Management in a Multiethnic and Multicultural School1

Antonio Maturo, Rina Manuela Contini

15. Operations Research Applications in Higher Open and Distance Learning Systems
Zehra Kamışlı Öztürk

16. Library Operational Research
Jon Warwick

Keywords: Education, Education (general)