Serviceology for Designing the Future

Part I. Service in General

1. A Survey of Business Models in Japanese Restaurant and Retail Industries
Kenju Akai, Keita Kodama, Nariaki Nishino

2. Employee Satisfaction Analysis in Food Service Industry – Resultant of Questionnaire to the Restaurant Staff
Tomomi Nonaka, Toshiya Kaihara, Nobutada Fujii, Fang Yu, Takeshi Shimmura, Yoshihiro Hisano, Tomoyuki Asakawa

3. Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in Pakistan
Amna Javed, Youji Kohda, Hisashi Masuda

4. The Ordering of Fast Food Using Menu
Kiyoteru Kitano, Yutaka Yamauchi, Takeshi Hiramoto

5. Evaluation of Taxiing at a Large Airport Considering Customer Satisfaction
Hiroya Daimaru, Satoshi Shimada, Shinsuke Shimizu, Jun Ota, Tatsunori Hara

6. Research of the Social New Transportation Service on Electric Full Flat Floor Bus
Toshiki Nishiyama

7. Analysis of Business Process Innovation Using Outsourcing
Takeshi Takenaka, Naoki Tomotake, Rui Suzuki, Masumi Yoshida, Taiki Yamada, Shigeaki Shiraishi

Part II. Context Based Service and Technology

8. Mixed Reality Navigation on a Tablet Computer for Supporting Machine Maintenance in Wide-Area Indoor Environment
Koji Makita, Thomas Vincent, Soichi Ebisuno, Masakatsu Kourogi, Tomoya Ishikawa, Takashi Okuma, Minoru Yoshida, Laurence Nigay, Takeshi Kurata

9. Business Structure of e-Book Service as a Product Service System: A Game Theoretic Approach
Nariaki Nishino, Keisuke Okuda

10. Service Field Simulator: Virtual Environment Display System for Analyzing Human Behavior in Service Fields
Takashi Okuma, Takeshi Kurata

Part III. Healthcare Services

11. Improvement of Sharing of Observations and Awareness in Nursing and Caregiving by Voice Tweets
Kentaro Torii, Naoshi Uchihira, Yuji Hirabayashi, Testuro Chino, Takanori Yamamoto, Satoko Tsuru

12. A System Promoting Cooperation Between Medicine and Dentistry Using Key Performance Indicators and Importance-Performance Analysis
Shuichiro Nagaosa, Hironobu Matsushita, Jun Yaeda, Takashi Shinagawa, Norihiro Sonoi, Hiroyuki Nakamura, Hiromi Ohta, Masatoshi Usubuchi, Yasuhisa Arai, Yasunori Sumi

13. Designing the Amount of Image Delay in Tele-surgery
Iwane Maida, Hisashi Sato, Tetsuya Toma, Takashi Maeno

14. Visualization of Muscle Activity During Squat Motion for Skill Education
Koshiro Yanai, Qi An, Yuki Ishikawa, Junki Nakagawa, Wen Wen, Hiroshi Yamakawa, Atsushi Yamashita, Hajime Asama

15. Extraction and Evaluation of Proficiency in Bed Care Motion for Education Service of Nursing Skill
Junki Nakagawa, Qi An, Yuki Ishikawa, Koshiro Yanai, Wen Wen, Hiroshi Yamakawa, Junko Yasuda, Atsushi Yamashita, Hajime Asama

16. Exploratory Analysis of Factors of Patient Satisfaction in HCAHPS Databases
Masumi Okuda, Akira Yasuda, Shusaku Tsumoto

Part IV. Public and Urban Services

17. One Cycle of Smart Access Vehicle Service Development
Hideyuki Nakashima, Shoji Sano, Keiji Hirata, Yoh Shiraishi, Hitoshi Matsubara, Ryo Kanamori, Hitoshi Koshiba, Itsuki Noda

18. The Value of Community for Resolving Social Isolation
Keiko Aoki, Kenju Akai, Nariaki Nishino

19. Basic Study of Mobility of Elderly People from the Perspective of Their Emotional Value
Ryoichi Tamura, Yasuyuki Hirai, Nermin Elokla

20. Workshop-Based Policy Platform for Public-Private Partnership (WP5): Designing Co-creative Policy-Making Platform for Regional Development of Nagano

Toshiyuki Yasui, Takashi Maeno, Seiko Shirasaka, Yoshikazu Tomita, Kanenori Ishibashi

21. System Design of Happy Town Using Four Factors of Happiness
Shiko Kurihara, Takashi Maeno

Part V. System Design and Management

22. Evaluation of the Productivity Improvement by Information Presentation in Surveillance Service
Mitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki

23. Personalized Information Service Model that Reflects Individual’s Will
Yuri Nakagawa, Yuuki Matsuda, Tetsuro Ogi

24. Ranking Smartphone Apps Based on Users’ Behavior Records
Song Luo, Maiko Shigeno, Wenbo Ma

25. Contribution of ICT Monitoring System in Agricultural Water Management and Environmental Conservation
Koshi Yoshida, Kenji Tanaka, Ryunosuke Hariya, Issaku Azechi, Toshiaki Iida, Shigeya Maeda, Hisao Kuroda

26. A Questionnaire Assessment of the Contributing Factors to Empathy
Miki Nishio, Takashi Maeno

Part VI. Regional Development and Policymaking

27. Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New Town
Yoshiki Ito, Tomomi Nonaka, Masaru Nakano

28. Analysis of Value Co-creation Between Farmers and Land Improvement District in Japan Through Irrigation Service Improvement by Good Water Quality
Tasuku Kato, Kana Nakano, Toshiaki Iida

29. Analysis of Multi-language Knowledge Communication Service in Intercultural Agricultural Support
Masayuki Otani, Kaori Kita, Donghui Lin, Toru Ishida

30. A Value Co-Creation Model for Multi-Language Knowledge Communication
Donghui Lin, Toru Ishida, Masayuki Otani

Part VII. Service Innovation and Design

31. Field-Oriented Service Design: A Multiagent Approach
Toru Ishida, Donghui Lin, Masayuki Otani, Shigeo Matsubara, Yohei Murakami, Reiko Hishiyama, Yuu Nakajima, Toshiyuki Takasaki, Yumiko Mori

32. Experience Plot: A Template for Co-Creating Customer Journey
Yoshitaka Shibata, Takumi Matsuda

33. Kizashi Method – Grasping the Change of Future User’s Values
Takuya Akashi, Yukinobu Maruyama

34. Service Practices as Organizational Phenomena
Nozomi Ikeya

35. The Findings from the First Service Design Projects
Yuriko Sawatani, Naoto Kobayashi, Yoshinori Itoh

36. An Evaluation Method of a Service Business Model Using Wants Chain Analysis
Kazuto Imazeki, Toshiyuki Yasui, Takashi Maeno

37. Design Method of Target Customer’s WANTs for a Service Based on Classification of Services Using WANTs
Kazuto Imazeki, Toshiyuki Yasui, Takashi Maeno

38. Business Model Generation Canvas as a Method to Develop Customer-Oriented Service Innovation
Akane Matsumae, Karl Burrow

39. Aligning Product-Service Offerings with Customer Expectations
Paolo Gaiardelli, Giuditta Pezzotta, Barbara Resta, Lucrezia Songini

40. User-De-centeredness in Service Design
Yutaka Yamauchi

41. A Probe-Based Approach for Designing Inspirational Services at Museums
Kumiyo Nakakoji, Yasuhiro Yamamoto

Keywords: Engineering, Engineering Economics, Organization, Logistics, Marketing, Operations Management, Engineering Design, Information Systems and Communication Service