Managing Process Innovation through Exploitation and Exploration

1. Introduction
Tor Tønnessen

2. Theoretical departure and approach – balancing exploitation and exploration
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3. Total Quality Management
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4. Business Process Reengineering
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5. Is a synergistic approach to the combining of TQM and BPR appropriate?
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6. Research model and definitions
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7. Research design
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8. Combining TQM and BPR synergistically, Aker Stord – a case study
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9. Towards a synergistic combining of TQM and BPR in a Norwegian industrial setting
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10. New tools to support a synergistic combining of TQM and BPR
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11. Discussion and conclusion
Tor Tønnessen

Keywords: Economics/Management Science, Economics/Management Science, general, Business/Management Science, general, Management/Business for Professionals