Process Management

1. Introduction
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Part I. Foundation

2. Business Process
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3. Business Process Modeling
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4. Business Process Approaches
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5. Process Analysis
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6. Knowledge Management
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7. Simulation
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8. Data Modeling
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Part II. TAD Methodology

9. Phase 1: Process Identification
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10. Phase 2: Process Modeling
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11. Phase 3: Process Improvement and Innovation
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12. Phase 4: System Development
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13. Phase 5: Maintenance
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14. Case Study 2
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Keywords: Economics/Management Science, Business Information Systems, Organization/Planning, Information Systems Applications (incl. Internet)