Morin, Jean-Henry
Exploring Services Science
Table of contents
1. Towards a Model for Measuring Customer Intimacy in B2B Services
François Habryn, Benjamin Blau, Gerhard Satzger, Bernhard Kölmel
6. A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport
Petra Hocová, João Falcão e Cunha
Keywords: Economics/Management Science, Business Information Systems, Computer Appl. in Administrative Data Processing, Information Systems Applications (incl.Internet), Software Engineering
- Author(s)
- Morin, Jean-Henry
- Ralyté, Jolita
- Snene, Mehdi
- Publisher
- Springer
- Publication year
- 2010
- Language
- en
- Edition
- 1
- Series
- Lecture Notes in Business Information Processing
- Category
- Economy
- Format
- Ebook
- eISBN (PDF)
- 9783642143199
