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Engelmann, Kai

Services Science

Engelmann, Kai - Services Science, ebook

55,80€

Ebook, PDF with Adobe DRM
ISBN: 9783540744894
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Table of contents

1. Editorial
Bernd Stauss, Kai Engelmann, Anja Kremer, Achim Luhn

Part 1:. Services Science — Necessity and Conceptual Fundamentals

2. Services Sciences, Management, and Engineering (SSME) and Its Relation to Academic Disciplines
Jim Spohrer

3. Service Engineering — A Transdisciplinary Approach in Service Research
Dieter Spath, Walter Ganz, Thomas Meiren, Bernd Bienzeisler

Part 2:. Services Science — Focus Research

4. International Service Research — Status Quo, Developments, and Consequences for the Emerging Services Science
Bernd Stauss

5. Research on Services: From Exploring the “Residual” to Services Science
Metka Stare, Luis B. Rubalcaba

6. Services Science — A Computer Scientist’s Perspective
Martin Bichler

7. Research Needs in the European Service Sector — An Application-Oriented Perspective
Walter Ganz

Part 3:. Services Science — Focus Teaching

8. The Evolution and Discovery of Services Science in Business Schools
Mary Jo Bitner, Stephen W. Brown

9. The Perspective of Computer Science
Klaus-Peter Fähnrich, Kyrill Meyer

10. The Perspective of ABB Automation GmbH
Gerhard Heckelmann

11. The Perspective of AFSM International
Markus Schwarz

Part 4:. Services Science — Focus Collaboration

12. Services Science — Where Practice Meets Theory
Kai Engelmann

13. Services Science with a Focus on Academia and Company Collaboration
Bo Edvardsson, Anders Gustafsson

14. The Perspective of Informatics
Tilo Böhmann, Stefanie Jahner, Helmut Krcmar

15. The Perspective of Service Industries — The Perspective of Siemens AG
Anja Gieseke, Uwe Hermann

16. The Perspective of IBM Deutschland GmbH
Matthias K. Hartmann

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Keywords: BUSINESS & ECONOMICS / Management Science BUS042000

Author(s)
 
 
 
Publisher
Springer
Publication year
2008
Language
en
Edition
1
Category
Economy
Format
Ebook
eISBN (PDF)
9783540744894

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