Crisis Management in Acute Care Settings

I. Basic Principles: Error, Complexity, and Human Behavior

1. The Human Factors: Errors and Skills

2. The Challenge of Acute Healthcare

3. The Nature of Error

4. The Psychology of Human Action

II. Individual Factors of Behavior

5. Human Perception: the Way We See Things

6. Information Processing and Mental Models: World Views

7. Goals and Plans: Turning Points for Success

8. Attention: in the Focus of Consciousness

9. Stress

10. Strategies for Action: Ways to Achieve Good Decisions

III. The Team

11. The Key to Success: Teamwork

12. Speech is Golden: Communication

13. Leadership

IV. The Organization

14. Organizations and Human Error

15. Reliable Acute Care Medicine

DRM-restrictions

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Keywords: MEDICAL / Public Health MED078000