Dibbern, Jens

Information Systems Outsourcing

Dibbern, Jens - Information Systems Outsourcing, ebook


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ISBN: 9783540348771
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Table of contents

Part I. Overview

1. Information Technology Outsourcing in the New Economy – An Introduction to the Outsourcing and Offshoring Landscape
Rudy Hirschheim, Jens Dibbern

Part II. Determinants of the IS Outsourcing Decision

2. Costs, Transaction-Specific Investments and Vendor Dominance of the Marketplace: The Economics of IS Outsourcing
Soon Ang, Detmar Straub

3. Selective Outsourcing of Information Systems in Small and Medium Sized Enterprises
Jens Dibbern, Armin Heinzl

4. Antecedents of Information Systems Backsourcing
Natalia Falaleeva Veltri, Carol Saunders

5. IT Sourcing a Dynamic Phenomena: Forming an Institutional Theory Perspective
Bandula Jayatilaka

Part III. Outsourcing Relationship Issues

6. Legal and Tax Considerations in Outsourcing
Mihir A. Parikh, Gowree Gokhale

7. Measuring and Managing IT Outsourcing Risk: Lessons Learned
Benoit A. Aubert, Michel Patry, Suzanne Rivard

8. Governance of Remotely Outsourced Software Development: A Comparison of Client and Vendor Perspectives
Rajiv Sabherwal, Vivek Choudhury

9. Spiraling Effect of IS Outsourcing Contract Interpretations
Barbara L. Marcolin

Part IV. Experiences and Outcome of IS Outsourcing

10. The Normative Value of Transaction Cost Economics: What Managers Have Learned About TCE Principles in the IT Context
Laura Poppo, Mary C. Lacity

11. Success of IS Outsourcing as a Predictor of IS Effectiveness: Does IT Governance Matter?
Markku Sääksjärvi

12. Four Stories of Information Systems Insourcing
Rudy Hirschheim, Mary C. Lacity

13. Capabilities for Information Systems Outsourcing Success: Insights from the Resource-based View of the Firm
Tim Goles

Part V. Vendor View and Individual Level Perspective

14. Vendor Strategies in the German Market for Information Technology and Business Process Outsourcing
Alexander Georgius, Armin Heinzl, Jens Dibbern

15. Work Outcomes and Job Design for Contract Versus Permanent Information Systems Professionals on Software Development Teams
Soon Ang, Sandra A. Slaughter

16. When Subordinates Become IT Contractors: Persistent Managerial Expectations in IT Outsourcing
Violet T. Ho, Soon Ang, Detmar Straub

Part VI. Application Service Providing and Business Process Outsourcing

17. Understanding the ‘Service’ Component of Application Service Provision: An Empirical Analysis of Satisfaction with ASP Services
Anjana Susarla, Anitesh Barua, Andrew B. Whinston

18. Developing a Sustainable Value Proposition in Web Services: Lessons from Strategic Management
Wendy L. Currie, Mihir A. Parikh

19. Business Process Outsourcing, Knowledge and Innovation – A Study of Enterprise Partnership
David Feeny, Leslie Willcocks, Mary C. Lacity

20. Business Process Outsourcing: The Hysteresis Effect and Other Lessons
Anne C. Rouse, Brian J. Corbitt

Part VII. Offshoring and Global Outsourcing

21. Business Process Offshoring to India: An verview
Guru Sahajpal, Manish Agrawal, Rajiv Kishore, H. Raghav Rao

22. The Maturation of Offshore Sourcing of Information Technology Work
Erran Carmel, Ritu Agarwal

23. Managing Cross-Cultural Issues in Global Software Outsourcing
S. Krishna, Sundeep Sahay, Geoff Walsham

24. Knowledge Management in Offshore Software Development
Brian Nicholson, Sundeep Sahay

25. Offshore Outsourcing: Challenge to the Information Systems Discipline
Rudy Hirschheim


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Keywords: BUSINESS & ECONOMICS / Management Science BUS042000

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