Foglieni, Francesca
Designing Better Services
1. Introduction
Francesca Foglieni, Beatrice Villari, Stefano Maffei
2. From Service to Service Design
Francesca Foglieni, Beatrice Villari, Stefano Maffei
3. How to (Re)Design Services: From Ideation to Evaluation
Francesca Foglieni, Beatrice Villari, Stefano Maffei
4. Exploring Evaluation in Service Design Practice
Francesca Foglieni, Beatrice Villari, Stefano Maffei
5. Evaluating Services for a Better Design
Francesca Foglieni, Beatrice Villari, Stefano Maffei
6. Service Design and Service Evaluation: Challenges and Future Directions
Francesca Foglieni, Beatrice Villari, Stefano Maffei
Keywords: Engineering, Engineering Economics, Organization, Logistics, Marketing, Innovation/Technology Management, Services, Interaction Design
- Author(s)
- Foglieni, Francesca
- Maffei, Stefano
- Villari, Beatrice
- Publisher
- Springer
- Publication year
- 2018
- Language
- en
- Edition
- 1
- Series
- SpringerBriefs in Applied Sciences and Technology
- Page amount
- 8 pages
- Category
- Technology, Energy, Traffic
- Format
- Ebook
- eISBN (PDF)
- 9783319631790
- Printed ISBN
- 978-3-319-63177-6