Foglieni, Francesca
Designing Better Services
Table of contents
1. Introduction
Francesca Foglieni, Beatrice Villari, Stefano Maffei
2. From Service to Service Design
Francesca Foglieni, Beatrice Villari, Stefano Maffei
3. How to (Re)Design Services: From Ideation to Evaluation
Francesca Foglieni, Beatrice Villari, Stefano Maffei
4. Exploring Evaluation in Service Design Practice
Francesca Foglieni, Beatrice Villari, Stefano Maffei
5. Evaluating Services for a Better Design
Francesca Foglieni, Beatrice Villari, Stefano Maffei
6. Service Design and Service Evaluation: Challenges and Future Directions
Francesca Foglieni, Beatrice Villari, Stefano Maffei
Keywords: Engineering, Engineering Economics, Organization, Logistics, Marketing, Innovation/Technology Management, Services, Interaction Design
- Author(s)
- Foglieni, Francesca
- Maffei, Stefano
- Villari, Beatrice
- Publisher
- Springer
- Publication year
- 2018
- Language
- en
- Edition
- 1
- Series
- SpringerBriefs in Applied Sciences and Technology
- Page amount
- 8 pages
- Category
- Technology, Energy, Traffic
- Format
- Ebook
- eISBN (PDF)
- 9783319631790
- Printed ISBN
- 978-3-319-63177-6
