Advances in The Human Side of Service Engineering

1. Using Gamification to Enhance User Motivation: The Influence of Gender and Age
Sophie Jent, Monique Janneck

2. The Interaction of Causal Attribution of Performance and Compliance with Decision Support Systems in Cyber-Physical Production Systems - An Empirical Study Using a Business Simulation Game
Philipp Brauner, Ralf Philipsen, André Calero Valdez, Martina Ziefle

3. Gamified Self-service Checkouts: The Influence of Computer-Related Causal Attributions on User Experience and Motivation
Adelka Niels, Christian Zagel

4. Defining Recrutainment: A Model and a Survey on the Gamification of Recruiting and Human Resources
Oliver Korn, Florian Brenner, Julian Börsig, Fabio Lalli, Maik Mattmüller, Andrea Müller

5. SciencOmat: A Gamified Research Platform for Evaluating Visual Attractiveness
Christian Zagel, Alexander Piazza, Yoan Petrov, Freimut Bodendorf

6. Alarm Management: A Systems Approach to Patient Safety
Vinaya Sebastian, Carolyn Hamasaki Brown

7. How Is the Quality of Life of Patients with Cerebral Palsy Improved? Qualitative and Quantitative Evaluation of a Communication and Learning Assistance System Based on ICTs
Jonnathan Berrezueta-Guzman, Vladimir Robles-Bykbaev, Luis Serpa-Andrade

8. Prevalence and Risk Factors of Respiratory Problems Among Solid Waste Collectors in the Philippines
Lizbeth A. Mariano, Aura C. Matias

9. Prevalence, Severity, and Risk Factors of Work-Related Musculoskeletal Disorders Among Stevedores in a Philippine Break-Bulk Port Terminal
Keneth Sedilla, Aura Matias

10. Applying Value Proposition Design for Developing Smart Service Business Models in Manufacturing Firms
Jens Neuhüttler, Inka C. Woyke, Walter Ganz

11. Wisdom Service Systems: Harmonious Interactions Between People and Machine
Md. Abul Kalam Siddike, Kazuo Iwano, Kazuyoshi Hidaka, Youji Kohda, Jim Spohrer

12. Do You Like According to Your Lifestyle? A Quantitative Analysis of the Relation Between Individual Facebook Likes and the Users’ Lifestyle
Alexander Piazza, Christian Zagel, Julia Haeske, Freimut Bodendorf

13. An Online Tool to Promote Citizenship Roles in Urban Community Organizations
Adrian Haurat, Li Liu

14. Factors Influencing Academic Success for Design Students: A Study of Curricular Expectations and Ethical Issues
Debra Satterfield

15. Humanity-Embedded Service Science Education
Fu-Ren Lin

16. Developing T-Shaped Civil Engineers Through Involvement in Out-of-Class Activities
Denise R. Simmons

17. T-Shape Professionals Co-working in Smart Contexts: VEGA(ST) – Venice Gateway for Science and Technology
Paolo Piciocchi, James C. Spohrer, Linda Martuscelli, Maria Cristina Pietronudo, Michele Scocozza, Clara Bassano

18. Work-Related Factors Affecting Sustained Alert State Among Bank Security Personnel in the Philippines
Yoshiki B. Kurata, Aura C. Matias

19. The Negative Effect that Benefit Delay in Service Consumption Causes to a Customer and the Countermeasure Against It
Kazuhiro Fujimura

20. A Task Analysis of Small-Scale Jewelry Craft Workers to Investigate the Effects of Work System Elements and Sitting Mobility on Body Discomfort
Hazel Caparas, Aura Matias

21. The Consequences of Lean Six Sigma on Banking Improvement: A Study at a Front-Line Unit of a Bank Company in Indonesia
Nilda Tri Putri, Andi Gunawan, Agus Sutanto

Keywords: Engineering, Engineering Economics, Organization, Logistics, Marketing, User Interfaces and Human Computer Interaction, Services, Computational Intelligence