User Centric E-Government

Part I. Introduction

1. The Challenges in Implementing E-Democracy in the United States
Robert Cropf

2. Exploring the Emergence of Open Spatial Data Infrastructures: Analysis of Recent Developments and Trends in Europe
Glenn Vancauwenberghe, Bastiaan Loenen

3. Improving Domestic Revenue Mobilisation in African Countries Using ICT: A Literature Review Analysis
Emmanuel Eilu

Part II. Effectiveness of E-Government Infrastructures

4. A Method to Evaluate E-Government Service Quality Attributes
Mohammad Anwar Rahman

5. Trust in the System: The Mediating Effect of Perceived Usefulness of the E-Filing System
T. Santhanamery, T. Ramayah

6. Administrative Efficiency and Effectiveness with the Application of E-Government: A Study on Bangladesh Public Administration
Abir Hasan Khan

7. Agile Collaborative Architecture for the Development of E-Government Services in Romania: Electronic Public Procurement Case Study
Marian Stoica, Marinela Mircea, Bogdan Ghilic-Micu

8. User Centric Services Under the Web 2.0 Era. Coproduction, Execution and Efficiency of Public Services
Manuel Pedro Rodríguez Bolívar

Part III. User Centric E-Government

9. Towards User Centric E-Government
Madeeha Saqib, Asiya Abdus Salam

10. Enacting Digital Government Services for Noncitizens: The Case of Migration Services
Luz Maria Garcia-Garcia, J. Ramon Gil-Garcia

11. The ‘engage’ System: Using Real-Time Digital Technologies to Support Citizen-Centred Design in Government
Brian Cleland, Jonathan Wallace, Michaela Black

12. Play It to Plan It? The Impact of Game Elements on Usage of a Urban Planning App
Sarah-Kristin Thiel, Titiana Ertiö

13. Usability Evaluation of the Mobile Application of Centralized Hospital Appointment System (CHAS)
Buket Taşkın, Hüsna İrem Coşkun, Hakan Tüzün

Keywords: Business and Management, Business Information Systems, Political Communication