Outcome-Based Performance Management in the Public Sector

Part I. The Design of Outcome-Based Performance Management Systems in the Public Sector

1. Shifting from Output to Outcome Measurement in Public Administration-Arguments Revisited
Tomi Rajala, Harri Laihonen, Jarmo Vakkuri

2. Organizational Performance in the Italian Health care Sector
Alessandro Spano, Anna Aroni

3. The Iron Law of Unintended Effects, Again? Outcome Measures and Blame-Avoidance
Andrea Garlatti, Paolo Fedele, Mario Ianniello

4. Designing Outcome-Based Performance Management Systems to Assess Policies Impacting on Caesarean Section Rate: An Analysis of the Sicilian Maternity Pathway
Enzo Bivona, Federico Cosenz

Part II. Towards Outcome-Based Performance Management: Experiences and Trends from Different Countries

5. The Scottish Government’s System of Outcome-Based Performance Management: A Case Study of the National Performance Framework and Scotland Performs
Bobby Mackie

6. Governance Structures and the “(De)Politicization” of Performance Measures
Henrik P. Minassians, Ravi K. Roy

7. Italian Public Administration Reform: What are the Limits of Financial Performance Measures?
Paolo Ricci, Renato Civitillo

Part III. Enhancing Governance and Inter-institutional Coordination through Outcome-Based Performance Management

8. Measuring Coordination and Coherence: Assessing Performance Across the Public Sector
Carmine Bianchi, B. G. Peters

9. Outcome-Based Performance Management in the Public Sector: What Role for Inter-organizational ICT Networks?
Luca Brusati, Paolo Fedele, Mario Ianniello, Silvia Iacuzzi

10. Disappointing Outcomes: Can Implementation Modeling Help?
I. David Wheat, Eugene Bardach

Part IV. Applying Outcome-Based Performance Management: Experiences from Different Public Sector Domains

11. Evaluation of Innovation Performance in the Public Sector: A Systematic Review of Studies
Greta Nasi, Maria Cucciniello, Virginia Degara

12. Measuring the Impact of Training on Public Manager Performance: The Case of Canton Ticino (An Ex-Post Analysis)
Andrea Martone, Filippo Sciaroni, Alan Righetti

13. Analysing Corruption: Effects on the Transparency of Public Administrations
Isabella Fadda, Paola Paglietti, Elisabetta Reginato, Aldo Pavan

14. Performance Measurement Systems in Universities: A Critical Review of the Italian System
Natalia Aversano, Francesca Manes-Rossi, Paolo Tartaglia-Polcini

15. Performance-Based Funding and Internal Resource Allocation: The Case of Italian Universities
Andrea Francesconi, Enrico Guarini

16. Performance Reporting in Italian Public Universities: Activities in Support of Research, Teaching and the “Third Mission”
Elisa Bonollo, Mara Zuccardi Merli

17. Performance Management Uses, Outcome Measures and Mechanisms-Based Explanations. The Case of the Judicial Sector
Giancarlo Vecchi

18. Performance Management and Evaluation of Large-Scale Events in a Multistakeholder Engagement Perspective: The Case of the Extraordinary Jubilee of Mercy
Marco Meneguzzo, Gloria Fiorani, Rocco Frondizi

Part V. Dealing with the Challenges of Outcome-Based Performance Management: Innovative Methods and Tools

19. Performance Benchmarking of School Districts in New York State
Thomas R. Sexton, Christie Comunale, Michael Shane Higuera, Kelly Stickle

20. Efficiency Versus Effectiveness in Hospitals: A Dynamic Simulation Approach
Markus Schwaninger, Johann Klocker

21. Public Policy Design for Climate Change Adaptation: A Dynamic Performance Management Approach to Enhance Resilience
Hugo Herrera

Keywords: Business and Management, Operation Research/Decision Theory, Public Policy, Public Administration