Fesenmaier, Daniel R.
Design Science in Tourism
Part I. The Foundations of Tourism Design
1. Introduction to Tourism Design and Design Science in Tourism
Daniel R. Fesenmaier, Zheng Xiang
2. Tourism Experience and Tourism Design
Jeongmi (Jamie) Kim, Daniel R. Fesenmaier
3. Emotions in Tourism: From Exploration to Design
Serena Volo
4. Emotions in Tourism: From Consumer Behavior to Destination Management
Anna Scuttari, Harald Pechlaner
5. Authenticity for Tourism Design and Experience
Jillian M. Rickly, Scott McCabe
6. An Uncanny Night in a Nature Bubble: Designing Embodied Sleeping Experiences
Tarja Salmela, Anu Valtonen, Satu Miettinen
Part II. The Tools of Tourism Design
7. Stories as a Tourist Experience Design Tool
Gianna Moscardo
8. Destinations and Value Co-creation: Designing Experiences as Processes
Juergen Gnoth
9. Social Systems and Tourism Design
Mike Peters
10. Atmospherics and the Touristic Experience
Anna S. Mattila, Lisa (Yixing) Gao
11. Designing Tourism Services in an Era of Information Overload
Vince Magnini
12. Technology and Behavioral Design in Tourism
Iis P. Tussyadiah
Part III. Managing the Dynamics of the Tourism System
13. The Dynamics of Destinations and Tourism Development
Pietro Beritelli, Christian Laesser
14. Experiences Through Design and Innovation Along Touch Points
Florian J. Zach, Dejan Krizaj
15. When Design Goes Wrong? Diagnostic Tools for Detecting and Overcoming Failures in Service Experience
Astrid Dickinger, Daniel Leung
16. Concluding Remarks: Tourism Design and the Future of Tourism
Joseph T. O’Leary, Daniel Fesenmaier
Keywords: Business and Management, Tourism Management, Marketing, e-Business/e-Commerce, Business Information Systems
- Editor
- Fesenmaier, Daniel R.
- Xiang, Zheng
- Publisher
- Springer
- Publication year
- 2017
- Language
- en
- Edition
- 1
- Series
- Tourism on the Verge
- Page amount
- 14 pages
- Category
- Economy
- Format
- Ebook
- eISBN (PDF)
- 9783319427737
- Printed ISBN
- 978-3-319-42771-3