Login

Campiolo, Márcia R. F.

Medical Office Management

Campiolo, Márcia R. F. - Medical Office Management, ebook

107,60€

Ebook, PDF with Adobe DRM
ISBN: 9783319138879
DRM Restrictions

PrintingNot allowed
Copy to clipboardNot allowed

Table of contents

1. Introduction
Márcia R. F. Campiolo

2. The World Today: Understanding How the Client Arrived to the Current Profile
Márcia R. F. Campiolo

3. The Doctor’s Office Clients
Márcia R. F. Campiolo

4. Ensuring Customer Loyalty: The Challenge of a Long-Lasting and Stable Relationship
Márcia R. F. Campiolo

5. Selecting New Members for the Clinic’s Staff: The Search for New Talents
Márcia R. F. Campiolo

6. The Preparation of the Clinic’s Staff
Márcia R. F. Campiolo

7. Basic Areas of Customer Service in Medical Clinics
Márcia R. F. Campiolo

8. The Process of Communicating with the Client
Márcia R. F. Campiolo

9. Managing the Client’s Time Perception
Márcia R. F. Campiolo

10. Professional Image and Client Perception
Márcia R. F. Campiolo

11. Pearls of Wisdom in Customer Service: Real-Life Stories
Márcia R. F. Campiolo

Keywords: Medicine & Public Health, Health Administration, Business and Management, general, Consulting - Supervision - Coaching

Author(s)
Publisher
Springer
Publication year
2016
Language
en
Edition
1st ed. 2016
Category
Medicine, Health Care, Mode
Format
Ebook
eISBN (PDF)
9783319138879
Printed ISBN
978-3-319-13886-2

Similar titles