After–sales Service of Engineering Industrial Assets

Part I. Introduction

1. Researching the After-sales Services and Warranty Management
Vicente González-Prida Díaz, Adolfo Crespo Márquez

Part II. Current Issues in Warranty Management

2. An Initial Case Study. Understanding Warranty Management Issues
Vicente González-Prida Díaz, Adolfo Crespo Márquez

3. State of the Art
Vicente González-Prida Díaz, Adolfo Crespo Márquez

Part III. A Reference Framework for Warranty Management

4. Learning from Maintenance Management Models
Vicente González-Prida Díaz, Adolfo Crespo Márquez

5. Reference Framework
Vicente González-Prida Díaz, Adolfo Crespo Márquez

6. Auditing the Initial Case Study
Vicente González-Prida Díaz, Adolfo Crespo Márquez

Part IV. Development of the Framework Stages

7. Management Effectiveness
Vicente González-Prida Díaz, Adolfo Crespo Márquez

8. Management Efficiency
Vicente González-Prida Díaz, Adolfo Crespo Márquez

9. On the Assessment and Control
Vicente González-Prida Díaz, Adolfo Crespo Márquez

10. Continuous Improvement
Vicente González-Prida Díaz, Adolfo Crespo Márquez

Part V. Extensions to the Framework

11. Intellectual Capital in the Technical Assistance
Vicente González-Prida Díaz, Adolfo Crespo Márquez

12. Maintainability and the After-sales Service
Vicente González-Prida Díaz, Adolfo Crespo Márquez

13. Dynamic Modeling and Bayesian Networks in the After-sales Service
Vicente González-Prida Díaz, Adolfo Crespo Márquez

Part VI. Results and Conclusions

14. Summary of Results and Conclusions
Vicente González-Prida Díaz, Adolfo Crespo Márquez

Keywords: Engineering, Quality Control, Reliability, Safety and Risk, Engineering Economics, Organization, Logistics, Marketing, Innovation/Technology Management