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Díaz, Vicente González-Prida

After–sales Service of Engineering Industrial Assets

Díaz, Vicente González-Prida - After–sales Service of Engineering Industrial Assets, ebook

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ISBN: 9783319037103
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Table of contents

Part I. Introduction

1. Researching the After-sales Services and Warranty Management
Vicente González-Prida Díaz, Adolfo Crespo Márquez

Part II. Current Issues in Warranty Management

2. An Initial Case Study. Understanding Warranty Management Issues
Vicente González-Prida Díaz, Adolfo Crespo Márquez

3. State of the Art
Vicente González-Prida Díaz, Adolfo Crespo Márquez

Part III. A Reference Framework for Warranty Management

4. Learning from Maintenance Management Models
Vicente González-Prida Díaz, Adolfo Crespo Márquez

5. Reference Framework
Vicente González-Prida Díaz, Adolfo Crespo Márquez

6. Auditing the Initial Case Study
Vicente González-Prida Díaz, Adolfo Crespo Márquez

Part IV. Development of the Framework Stages

7. Management Effectiveness
Vicente González-Prida Díaz, Adolfo Crespo Márquez

8. Management Efficiency
Vicente González-Prida Díaz, Adolfo Crespo Márquez

9. On the Assessment and Control
Vicente González-Prida Díaz, Adolfo Crespo Márquez

10. Continuous Improvement
Vicente González-Prida Díaz, Adolfo Crespo Márquez

Part V. Extensions to the Framework

11. Intellectual Capital in the Technical Assistance
Vicente González-Prida Díaz, Adolfo Crespo Márquez

12. Maintainability and the After-sales Service
Vicente González-Prida Díaz, Adolfo Crespo Márquez

13. Dynamic Modeling and Bayesian Networks in the After-sales Service
Vicente González-Prida Díaz, Adolfo Crespo Márquez

Part VI. Results and Conclusions

14. Summary of Results and Conclusions
Vicente González-Prida Díaz, Adolfo Crespo Márquez

Keywords: Engineering, Quality Control, Reliability, Safety and Risk, Engineering Economics, Organization, Logistics, Marketing, Innovation/Technology Management

Author(s)
 
Publisher
Springer
Publication year
2014
Language
en
Edition
2014
Page amount
22 pages
Category
Technology, Energy, Traffic
Format
Ebook
eISBN (PDF)
9783319037103

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