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Faed, Alireza

An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry

Faed, Alireza - An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry, ebook

190,65€

Ebook, PDF with Adobe DRM
ISBN: 9783319003245
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Table of contents

1. Introduction
Alireza Faed

2. Literature Review
Alireza Faed

3. Problem Definition
Alireza Faed

4. Solution Overview
Alireza Faed

5. Analytical Text Mining in I-CRM for Customer Complaint Analysis
Alireza Faed

6. I-CRM Validation of Customer Issues and Definition of Their Impact Factors Through Hypotheses Formulation
Alireza Faed

7. Improving Customer Satisfaction Through Customer Type Mapping and I-CRM Strategies
Alireza Faed

8. Linear and Non-linear Analytics and Opportunity Development in I-CRM
Alireza Faed

9. Conclusion of the Thesis and Future Works
Alireza Faed

10. Appendix
Alireza Faed

Keywords: Engineering, Computational Intelligence, Engineering Economics, Organization, Logistics, Marketing, Business Information Systems

Author(s)
Publisher
Springer
Publication year
2013
Language
en
Edition
2013
Series
Springer Theses
Page amount
22 pages
Category
Technology, Energy, Traffic
Format
Ebook
eISBN (PDF)
9783319003245

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