Faed, Alireza
An Intelligent Customer Complaint Management System with Application to the Transport and Logistics Industry
1. Introduction
Alireza Faed
2. Literature Review
Alireza Faed
3. Problem Definition
Alireza Faed
4. Solution Overview
Alireza Faed
5. Analytical Text Mining in I-CRM for Customer Complaint Analysis
Alireza Faed
6. I-CRM Validation of Customer Issues and Definition of Their Impact Factors Through Hypotheses Formulation
Alireza Faed
7. Improving Customer Satisfaction Through Customer Type Mapping and I-CRM Strategies
Alireza Faed
8. Linear and Non-linear Analytics and Opportunity Development in I-CRM
Alireza Faed
9. Conclusion of the Thesis and Future Works
Alireza Faed
10. Appendix
Alireza Faed
Keywords: Engineering, Computational Intelligence, Engineering Economics, Organization, Logistics, Marketing, Business Information Systems
- Author(s)
- Faed, Alireza
- Publisher
- Springer
- Publication year
- 2013
- Language
- en
- Edition
- 2013
- Series
- Springer Theses
- Page amount
- 22 pages
- Category
- Technology, Energy, Traffic
- Format
- Ebook
- eISBN (PDF)
- 9783319003245