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Sudweeks, Fay

Self-Service in the Internet Age

Sudweeks, Fay - Self-Service in the Internet Age, ebook

68,20€

Ebook, PDF with Adobe DRM
ISBN: 9781848002074
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Table of contents

2. Social Networking and eDating: Charting the Boundaries of an Emerging Self-Service Arena
Celia T. Romm, Dave Oliver

3. The Role and Implications of the Internet in Healthcare Delivery
Alex Broom

4. Self-Service and E-Education: The Relationship to Self-Directed Learningself-directed learning


Marilyn A. Wells, Phillip W. J. Brook

5. Stakeholder Expectations of Service Quality in a University Web Portal
Mary Tate, Joerg Evermann, Beverley Hope, Stuart Barnes

6. Cybermediation in the Tourism and Travel Industries
Les Killion

7. Tricks and Clicks: How Low-Cost Carriers Ply Their Trade Through Self-Service Websites
Chris Barry, Ann M. Torres

8. Experiences of Users from Online Grocery Stores
Mark Freeman

9. The Virtual Shopping Aisle: More or Less Work?
Dave Oliver, Celia Romm Livermore

10. The Customer Rules and Other e-ShoppingE-shopping
Myths
Rachel McLean, Helen Richardson

11. Internet Banking: An Interaction Building Channel for Bank-Customer Relationships
Madhumita Banerjee

12. Sense or Sensibility?: How Commitment Mediates the Role of Self-Service Technology on Loyalty
Sangeeta Singh, Line Lervik Olsen

13. Web-Based Self-Service Systems for Managed IT Support: Service Provider Perspectives of Stakeholder-Based Issues
Vanessa A. Cooper, Sharman Lichtenstein, Ross Smith

14. An Explanatory Model of Self-Service on the Internet
Dave Oliver, Celia Romm Livermore, Neveen Awad Farag

Keywords: Computer Science, Computers and Society, Information Systems Applications (incl.Internet)

Author(s)
 
 
Publisher
Springer
Publication year
2009
Language
en
Edition
1
Series
Computer Supported Cooperative Work
Category
Information Technology, Telecommunications
Format
Ebook
eISBN (PDF)
9781848002074

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