Global Perspectives on Service Science: Japan

Part I. Introduction

1. Introduction
Jim Spohrer, Stephen K. Kwan, Yuriko Sawatani

Part II. Foundations

2. Service Innovation in Japan and the Service-Dominant Logic
Teruyasu Murakami

3. Context Management Approach to Value Co-creation: Toward Dynamic Process Model of Customer as Value Co-creator
Yoshinori Fujikawa, Satoshi Akutsu, Joji Ono

4. Human Behavior Observation for Service Science
Haruhito Matsunami, Aya Kubosumi, Kanako Matsumoto

Part III. Methods

5. Community-Based Participatory Service Engineering: Case Studies and Technologies
Yoichi Motomura, Takeshi Kurata, Yoshinobu Yamamoto

6. Methodology of Workshop-Based Innovative System Design Grounded in Systems Engineering and Design Thinking
Toshiyuki Yasui, Seiko Shirasaka, Takashi Maeno

7. Wants Chain Analysis
Takashi Maeno, Seiko Shirasaka, Toshiyuki Yasui

8. Interactive Service Design Method: Application to Aircraft Operations at Haneda Airport
Kazuo Furuta, Takanori Kaneko, Taro Kanno, Shigeki Yoshihara, Takamichi Mase

Part IV. Engineering and Design

9. Service Design in Tourism: Encouraging a Cooperative Relationship Between Professional Design and Non-professional Design
Tatsunori Hara, Kazuhiro Aoyama, Yohei Kurata, Naoto Yabe

10. Value Co-creation Process and Value Orchestration Platform
Kyoichi Kijima, Yusuke Arai

Part V. Technology

11. Formalizing Expert Knowledge Through Machine Learning
Tsuyoshi Idé

12. Agent-Based Simulation for Service Science
Hideyuki Mizuta

13. Temporal–Spatial Collaboration Support for Nursing and Caregiving Services
Naoshi Uchihira, Kentaro Torii, Tetsuro Chino, Kunihiko Hiraishi, Sunseong Choe, Yuji Hirabayashi, Taro Sugihara

14. Quest for Equation of Life: Scientific Constraints on How We Spend Our Time
Kazuo Yano

Part VI. Industry

15. The Spread of Services and Consumer Value Co-Creation
Makoto Usui

16. Sustainability and Scalability in Japanese Creative Services
Yoshinori Hara, Yoshikazu Maegawa, Yutaka Yamauchi

17. Knowledge Structuring Tools for Decision Support Service: An Overview of Citation-Based Approach
Ichiro Sakata

18. R&D Servitization in the Manufacturing Industry
Yuriko Sawatani, Yuko Fujigaki

Part VII. Education

19. MANGA-Case Training for Global Service Science
Akiko Orita, Atsushi Yoshikawa, Takao Terano

20. Creation of Service Science Curriculum for Customer-Oriented Business Innovation
Hideaki Takagi, Yukihiko Okada, Akiko Yoshise, Maiko Shigeno

Part VIII. Future

21. Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan
Takafumi Kinoshita, Kazuaki Ibe, Mitsuru Kawamoto, Kitayoshi Tsumita, Yasuhiro Maeda

Keywords: Business and Management, Supply Chain Management, Management of Computing and Information Systems, Innovation/Technology Management, Business Information Systems, Services