Demirkan, Haluk
The Science of Service Systems
1. Introduction of the Science of Service Systems
Haluk Demirkan, James C. Spohrer, Vikas Krishna
2. Embedding the New Discipline of Service Science
Irene Ng, Roger Maull, Laura Smith
3. Key Dimensions of Service Systems in Value-Creating Networks
Cristina Mele, Francesco Polese
4. Making a Science of Service Systems Practical: Seeking Usefulness and Understandability while Avoiding Unnecessary Assumptions and Restrictions
Steven Alter
5. Flexible Service Systems
Artem Polyvyanyy, Mathias Weske
6. Semantics for Smart Services
Charles Petrie, Axel Hochstein, Michael Genesereth
7. Designing Auctions for Coordination in Service Networks
Clemens Dinther, Benjamin Blau, Tobias Conte, Christof Weinhardt
8. Service Systems Modeling: Concepts, Formalized Meta-Model and Technical Concretion
Martin Böttcher, Klaus-Peter Fähnrich
9. Onto-ServSys: A Service System Ontology
Manuel Mora, Mahesh Raisinghani, Ovsei Gelman, Miguel Angel Sicilia
10. A Framework that Situates Technology Research Within the Field of Service Science
Kelly Lyons
11. Customer-Driven Value Co-creation in Service Networks
Stephen K. Kwan, Soe-Tsyr Yuan
12. Towards Service System Governance: Leveraging Service System Grammar to Empower Value Co-creation
Stefan Puehl
13. Service Science: The Opportunity to Re-think What We Know About Service Design
Chris Voss, Juliana Hsuan
14. Service Science Learning: Exploring the Challenge of Cross Disciplinary and Academia–Company Collaboration
Jos G. A. M. Lemmink, Jayanta Chatterjee
15. An Engineering Perspective on Service Science
Duncan McFarlane
16. Service Systems in Changing Paradigms: An Inquiry Through the Systems Sciences
David Ing
17. Service Customization Research: A Review and Future Directions
P. K. Kannan, John Healey
18. Service and Science
James C. Spohrer, Haluk Demirkan, Vikas Krishna
Keywords: Computer Science, Management of Computing and Information Systems, Management/Business for Professionals, Operations Research/Decision Theory, Business Information Systems
- Author(s)
- Demirkan, Haluk
- Spohrer, James C.
- Krishna, Vikas
- Publisher
- Springer
- Publication year
- 2011
- Language
- en
- Edition
- 1
- Series
- Service Science: Research and Innovations in the Service Economy
- Page amount
- 24 pages
- Category
- Information Technology, Telecommunications
- Format
- Ebook
- eISBN (PDF)
- 9781441982704