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Grigoroudis, Evangelos

Customer Satisfaction Evaluation

Grigoroudis, Evangelos - Customer Satisfaction Evaluation, ebook

124,00€

Ebook, PDF with Adobe DRM
ISBN: 9781441916402
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Table of contents

1. Introduction
Evangelos Grigoroudis, Yannis Siskos

2. Basic Methodological Approaches
Evangelos Grigoroudis, Yannis Siskos

3. Other Methodological Approaches
Evangelos Grigoroudis, Yannis Siskos

4. MUSA: Multicriteria Satisfaction Analysis
Evangelos Grigoroudis, Yannis Siskos

5. Extensions of the MUSA Method
Evangelos Grigoroudis, Yannis Siskos

6. Advanced Topics on the MUSA Method
Evangelos Grigoroudis, Yannis Siskos

7. Customer Satisfaction Surveys and Barometers
Evangelos Grigoroudis, Yannis Siskos

8. Applications in Business Organizations
Evangelos Grigoroudis, Yannis Siskos

9. Customer Satisfaction and Information Systems
Evangelos Grigoroudis, Yannis Siskos

Keywords: Economics/Management Science, Business/Management Science, general, Operations Research/Decision Theory, Operations Research, Mathematical Programming

Author(s)
 
Publisher
Springer
Publication year
2010
Language
en
Edition
1
Series
International Series in Operations Research & Management Science
Category
Economy
Format
Ebook
eISBN (PDF)
9781441916402

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