Klubeck, Martin
Metrics
1. Establishing A Common Language
Martin Klubeck
2. Designing Metrics
Martin Klubeck
3. Planning a Good Metric
Martin Klubeck
4. Using Metrics as Indicators
Martin Klubeck
5. Using the Answer Key
Martin Klubeck
6. Start with Effectiveness
Martin Klubeck
7. Triangulation
Martin Klubeck
8. Expectations
Martin Klubeck
9. Creating and Interpreting the Metrics Report Card
Martin Klubeck
10. Final Product: The Metrics Report Card
Martin Klubeck
11. Advanced Metrics
Martin Klubeck
12. Creating the Service Catalog
Martin Klubeck
13. Establishing Standards and Benchmarks
Martin Klubeck
14. Respecting the Power of Metrics
Martin Klubeck
15. Avoiding the Research Trap
Martin Klubeck
16. Embracing Your Organization’s Uniqueness
Martin Klubeck
Keywords: Computer Science, Computer Science, general
- Author(s)
- Klubeck, Martin
- Publisher
- Springer
- Publication year
- 2011
- Language
- en
- Edition
- 1
- Page amount
- 370 pages
- Category
- Information Technology, Telecommunications
- Format
- Ebook
- eISBN (PDF)
- 9781430237273