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Hostetler, Hoss

Success with Microsoft Dynamics CRM 4.0

Hostetler, Hoss - Success with Microsoft Dynamics CRM 4.0, ebook

49,60€

Ebook, PDF with Adobe DRM
ISBN: 9781430216056
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Table of contents

Part 1. The Evolution of CRM and Microsoft Dynamics CRM

1. The Evolution of CRM

2. Microsoft CRM in the Market

Part 2. Implementation Planning, Approach, and Guidelines

3. Planning Your CRM Initiative

4. Initiating and Executing a CRM Phase

5. Configuration Guidelines for Core Functionality

Part 3. Ensuring Long-Term Success with CRM

6. Avoiding the Doldrums

7. Opportunities to Expand the Value of CRM

Keywords: COMPUTERS / Computer Science COM014000

Author(s)
 
 
Publisher
Springer
Publication year
2009
Language
en
Edition
1
Page amount
262 pages
Category
Information Technology, Telecommunications
Format
Ebook
eISBN (PDF)
9781430216056

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