Success with Microsoft Dynamics CRM 4.0

Part 1. The Evolution of CRM and Microsoft Dynamics CRM

1. The Evolution of CRM

2. Microsoft CRM in the Market

Part 2. Implementation Planning, Approach, and Guidelines

3. Planning Your CRM Initiative

4. Initiating and Executing a CRM Phase

5. Configuration Guidelines for Core Functionality

Part 3. Ensuring Long-Term Success with CRM

6. Avoiding the Doldrums

7. Opportunities to Expand the Value of CRM

Keywords: COMPUTERS / Computer Science COM014000