The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communication with clients and colleagues; and coping with end-of-life and other difficult situations. It combines the most up-to-date research with a wealth of practical information, such as:
- Real-life case studies to help you apply your learning to real scenarios
- Simple step-by-step guidelines showing you how to deal with specific situations
- Examples of written resources you can use in practice
This valuable textbook has been written and edited by a carefully chosen group of specialists, comprising veterinary communication lecturers, veterinary practitioners, training managers and counsellors.
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