Manage IT!

Part 1. IT management: The basis

1. The basis of the field

2. Supplying IT products and services within an architecture

Part 2. Traditional IT management: organizing demand and supply

3. Task focussed and simultaneous process-focussed supply of facilities

4. The demand-side: functional management (using the method BiSL)

5. The supply-side: application management (using the method ASL)

6. The supply-side: exploitation (using methods like ITIL, MOF-MSF/eTOM)

7. Organizing IT Tasks and Processes

Part 3. Controlling IT facilities

8. Controlling IT facilities (IT governance)

9. House in order: evaluating and improving

10. Innovation from the customer and the chain perspective

Part 4. Aspects of IT management

11. The financial aspects

12. The personnel aspects

13. Procurement of IT products and services (using the method ISPL)

14. Controlling contracts using service level agreements

15. Securing IT facilities (according to amongst others ISO 17799)

16. Standardization of content, process and product

Part 5. IT management tomorrow

17. IT management en route to 2027 (a.o. ITIM)

DRM-restrictions

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Keywords: COMPUTERS / Computer Science COM014000