Ombudsmen at the Crossroads

1. Introduction
Nick O’Brien, Mary Seneviratne

2. Professional Context and Regulatory Background: “Fat Cats” and Frustrated “Consumers”
Nick O’Brien, Mary Seneviratne

3. The LSO, Market Forces and the Challenge to Professional Self-Regulation in the 1980s
Nick O’Brien, Mary Seneviratne

4. The LSO in Practice 1991–1997: Democratic Accountability and the “Creaking System”
Nick O’Brien, Mary Seneviratne

5. The LSO in Practice 1998–2002: Consumer Dispute Resolution and “The Regulatory Maze”
Nick O’Brien, Mary Seneviratne

6. The LSO in Practice 2003–2010: “Putting Consumers First”
Nick O’Brien, Mary Seneviratne

7. Conclusion: The Ombuds as “Third Way”
Nick O’Brien, Mary Seneviratne

Keywords: Political Science and International Relations, Public Policy, Political Communication, British Politics, Public Law