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Craig, Andrew

South Africa’s BPO Service Advantage

Craig, Andrew - South Africa’s BPO Service Advantage, ebook

138,25€

Ebook, PDF with Adobe DRM
ISBN: 9781137474056
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Table of contents

1. The Global BPO Market: South Africa in Context
Leslie P. Willcocks, Mary C. Lacity, Andrew Craig

2. Country Attractiveness: International Comparisons
Leslie P. Willcocks, Mary C. Lacity, Andrew Craig

3. South Africa BPO: Performance and Prospects 2011–18
Leslie P. Willcocks, Mary C. Lacity, Andrew Craig

4. In Their Own Words
Leslie P. Willcocks, Mary C. Lacity, Andrew Craig

5. South Africa BPO Case Studies: An Overview
Leslie P. Willcocks, Mary C. Lacity, Andrew Craig

6. Case One: British Gas Selects WNS South Africa for Call Centre Services
Leslie P. Willcocks, Mary C. Lacity, Andrew Craig

7. Case Two: From Down Under to Over Yonder — iiNet and Merchants
Leslie P. Willcocks, Mary C. Lacity, Andrew Craig

8. Cases Three and Four: Launch Pads and Landing Strips — Full Circle Navigates Two Newcomers to South Africa’s BPO Industry
Leslie P. Willcocks, Mary C. Lacity, Andrew Craig

9. Case Five: TalkTalk and CCI Transform a Supplier into a Partner
Leslie P. Willcocks, Mary C. Lacity, Andrew Craig

10. Case Six: Radiant Law Rethinks Legal Services
Leslie P. Willcocks, Mary C. Lacity, Andrew Craig

11. Case Seven: The Value of South Africa’s Shared Service Centres
Leslie P. Willcocks, Mary C. Lacity, Andrew Craig

12. Lessons and Conclusions
Leslie P. Willcocks, Mary C. Lacity, Andrew Craig

Keywords: Science, Science, general

Author(s)
 
 
Publisher
Springer
Publication year
2015
Language
en
Edition
1
Series
Technology, Work and Globalization
Page amount
233 pages
Categories
Natural Sciences
 
Technology, Energy, Traffic
Format
Ebook
eISBN (PDF)
9781137474056
Printed ISBN
978-1-349-69273-6

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