Digitizing Government

1. Introduction
Alan Brown, Jerry Fishenden, Mark Thompson

Part 1. Online Services — A Road Much Travelled

2. An International Problem
Alan Brown, Jerry Fishenden, Mark Thompson

3. The UK’s Journey, A Lesson for Us All
Alan Brown, Jerry Fishenden, Mark Thompson

4. Decades of Hope
Alan Brown, Jerry Fishenden, Mark Thompson

5. 2010 and Beyond
Alan Brown, Jerry Fishenden, Mark Thompson

6. Establishing a New Normal — Remaking Public Services for the Digital Age
Alan Brown, Jerry Fishenden, Mark Thompson

Part 2. The Big Idea

7. Establishing the Cultural Framework
Alan Brown, Jerry Fishenden, Mark Thompson

8. Implementing a Mature Platform
Alan Brown, Jerry Fishenden, Mark Thompson

9. Future Digital Public Services
Alan Brown, Jerry Fishenden, Mark Thompson

Part 3. Service Providers and Digital Delivery

10. Organizational Structures and Digital Transformation
Alan Brown, Jerry Fishenden, Mark Thompson

11. Flexible Architectures for Large-scale Systems
Alan Brown, Jerry Fishenden, Mark Thompson

12. Agile Processes and Practices
Alan Brown, Jerry Fishenden, Mark Thompson

13. API Economy, Ecosystems and Engagement Models
Alan Brown, Jerry Fishenden, Mark Thompson

14. Conclusion and Recommendations
Alan Brown, Jerry Fishenden, Mark Thompson

Keywords: Business and Management, Business Strategy/Leadership, Innovation/Technology Management, Business Information Systems, IT in Business, Development Economics, Entrepreneurship