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Omarini, Anna

Retail Banking

Omarini, Anna - Retail Banking, ebook

184,50€

Ebook, PDF with Adobe DRM
ISBN: 9781137392558
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Table of contents

Part I. Setting the Scene: Using Past Experience to Inform the Future of Retail Banking

1. Introduction: From Banking to Retail Banking
Anna Omarini

2. The History Lesson and the Need to Turnaround
Anna Omarini

3. The Customer-Centric Perspective and How to Get It
Anna Omarini

Part II. Controlling Consumption and Engaging Customers Seems to be the Issue for Every Retail Business

4. Winning the War for the Modern Customer
Martin Butler

5. The Modern Bank Customer
Anna Omarini

Part III. The Retail Banking of Tomorrow

6. Business Transformation, Strategy, and Organization: The Issue is in the Execution
Anna Omarini

7. Conclusions and Recommendations
Anna Omarini

Keywords: Science, Science, general

Author(s)
Publisher
Springer
Publication year
2015
Language
en
Edition
1
Series
Palgrave Macmillan Studies in Banking and Financial Institutions
Page amount
323 pages
Categories
Natural Sciences
 
Technology, Energy, Traffic
Format
Ebook
eISBN (PDF)
9781137392558
Printed ISBN
978-1-349-67880-8

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