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Varcasia, Cecilia

Business and Service Telephone Conversations

Varcasia, Cecilia - Business and Service Telephone Conversations, ebook

106,45€

Ebook, PDF with Adobe DRM
ISBN: 9781137286185
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Table of contents

1. Introduction
Cecilia Varcasia

2. Theoretical Framework
Cecilia Varcasia

3. Data and Methodology
Cecilia Varcasia

4. Simple Response Format to the Request
Cecilia Varcasia

5. Response plus Extension
Cecilia Varcasia

6. Insertion Sequence Followed by the Response
Cecilia Varcasia

7. The Caller Leads the Conversation
Cecilia Varcasia

8. The Different Response Formats at One Glance
Cecilia Varcasia

9. Service Encounters and Call Centre Training Implications
Cecilia Varcasia

10. Conclusions and Implications
Cecilia Varcasia

Keywords: Linguistics, Sociolinguistics, Communication Studies, Translation Studies, Discourse Analysis

Author(s)
Publisher
Springer
Publication year
2013
Language
en
Edition
1
Page amount
190 pages
Category
Languages
Format
Ebook
eISBN (PDF)
9781137286185
Printed ISBN
978-1-349-44919-4

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