Varcasia, Cecilia
Business and Service Telephone Conversations
1. Introduction
Cecilia Varcasia
2. Theoretical Framework
Cecilia Varcasia
3. Data and Methodology
Cecilia Varcasia
4. Simple Response Format to the Request
Cecilia Varcasia
5. Response plus Extension
Cecilia Varcasia
6. Insertion Sequence Followed by the Response
Cecilia Varcasia
7. The Caller Leads the Conversation
Cecilia Varcasia
8. The Different Response Formats at One Glance
Cecilia Varcasia
9. Service Encounters and Call Centre Training Implications
Cecilia Varcasia
10. Conclusions and Implications
Cecilia Varcasia
Keywords: Linguistics, Sociolinguistics, Communication Studies, Translation Studies, Discourse Analysis
- Author(s)
- Varcasia, Cecilia
- Publisher
- Springer
- Publication year
- 2013
- Language
- en
- Edition
- 1
- Page amount
- 190 pages
- Category
- Languages
- Format
- Ebook
- eISBN (PDF)
- 9781137286185
- Printed ISBN
- 978-1-349-44919-4